Refund policy

Payments to Formzed are final once made: we don't refund plans, seats, storage, packs or extra interviews, and we don't refund the unused part of a month or year when you cancel. You can cancel any time and keep everything you've paid for until the end of the period.

A few things are refunded automatically, and we refund the unused part if we ever end your account ourselves. Where the law gives you a right to a refund, that right always applies.

Try before you pay: the Free plan and the AI Research trial need no card, so you can test Formzed with your own forms and interviews first.

Cancel any time in Billing. For a plan we set up with you by hand, such as Enterprise, email contact@formzed.com.

• Your plan keeps working until the end of the period you've paid for, then doesn't renew.
• We don't refund or credit the unused part of the month or year.
• Asking us to delete your account works the same way: the unused part isn't refunded.

• Upgrading: the unused part of your current plan comes off the upgrade's charge, so you only pay the difference.
• Downgrading: a cheaper plan, fewer seats or switching to monthly billing starts when your current billing period ends, with nothing credited. You keep what you have until then.
• Extra storage: less or no extra storage applies straight away, with no refund.

Once paid, these are non-refundable, except where the law requires otherwise or this page says so:

• Form plans, team plans and AI Research plans, monthly or annual
• Extra seats and extra storage
• Packs, such as AI credits, extra responses, automation runs and API requests (packs never expire)
• Extra AI Research interviews beyond your plan's monthly allowance. You only pay for completed interviews (at least 3 answers), so interviews that end early aren't charged.

• If you pay for extra seats or storage and we can't add them, the payment is refunded.
• Paid Research: unused budget is refunded to the way you paid when the study finishes. Money held for interviews still under review is refunded once they're reviewed, if they aren't charged.
• Payments on your forms: if a respondent pays twice for the same response, the second payment is refunded automatically from the account it went to.

If we decide to end your account ourselves, and not because you broke our Terms or asked us to, we refund the unused part of what you've paid.

• If we refund the payment for your current billing period in full (for example because the law requires it), your plan ends straight away, and a form plan moves to the Free plan.
• A partial refund keeps your plan.
• Extra seats or storage are removed if their payment is refunded in full within the billing period it paid for.
• A refunded pack shrinks by the share refunded, taken from what you haven't used.
• A chargeback that your bank decides in your favor counts as a full refund.

What people pay through your forms goes straight to your own Stripe account (for a form in an organization, the organization's Stripe account), not to Formzed. Refunds of those payments are between you and your respondents, and you make them from your Stripe Dashboard.

Email contact@formzed.com from your account's email address with the payment's date and amount. This page explains the Refunds section of our Terms of Service; if the two ever differ, the Terms apply.